Cancellation and Refund

Driver By Hour believes in helping its customers as far as possible, and has therefore a liberal cancellation policy:-

1. The customer agrees and acknowledges that refund shall be processed if the cancellation request is received before 24 hour of scheduled pickup. (Refer point 3 for special cases)

2. The Cancellation can be done over the phone or by email. All cancellation to be made against the booking ID provided at the time of booking the driver.

3. No cancellations are entertained in any case for those products/Service that chikucab.com marketing team has obtained on special occasions like Dussehra, Pongal, Diwali, New year etc. These are limited occasion offers and therefore cancellations are not possible.

4. CHIKU MOBILITTY INDIA PVT LTD will not be responsible for any cancellation/delay of service in case of any natural calamity, agitation, Strike or Road Jam/traffic etc. Hence no refund would be made.

5. The customer agrees and acknowledges that no refund shall be processed if the cancellation request is received within 24 hours of scheduled pickup.

6. DRIVER BY HOURLTD might change driver details prior to boarding the vehicle in case of driver unavailability or other genuine reasons at Driver’s end. No Cancellation request shall be entertained in such cases.

7. DRIVER BY HOURLTD reserves the right to cancel/change the booking of driver at any point of time.

REFUND POLICY

Refund Policy for Driver booking

The refund of booking amount will be made in following cases
Membership fee for any kind of driver service is non refundable in any case.
Company will assign the driver as per availability and will send the driver to the concerned address within 2 hours of the allotment trip time
In case of cancellation of trip, before 24 hours of the trip a refund of 90% of the deposited will be made in the bank account provided by the user.
A 10% - Earnest money will charged from the user to cover up the expenses incurred by Driver by Hour.
In case of cancellation of trip, within 24 hours of the trip a refund of 50% of the deposited will be made in the bank account provided by the user.
A 50% - Earnest money will charged from the user to cover up the expenses incurred by Driver by Hour.
Time to process refund is within 21 working days after receiving the request.

After taking or availing service, No refund is considerable and applicable in any case.

If you are eligible for refunds based on the "Cancellation and Returns" policy above, then the refund will be remitted back to you in 21 working days. In case of any issues, write to us at junaidjyusuf@rediffmail.com or call us at 9919801946

In case of any unfortunate event or damage during the trip/journey; entire responsibilities will be governed by the insurance company and car owner . Driver By Hourltd or driver will not be liable for any damage occurred due to accident or natural calamities.